Need help with a payment?

If you believe you were charged incorrectly, purchased more than once, or could not access your course, contact us with your account email and order number. Do not include your card number.

Reviewing a request

Support reviews your payment and course records and responds by email. Refund decisions and any applicable processing steps are communicated before action. The separate permit fee may already have been remitted to a health department; its handling depends on the applicable agreement.

Reaching a payment return page does not by itself confirm a completed payment. Check your dashboard before trying to purchase again.